FAQ

Frequently Asked Questions

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  • What are RIDES?

     

    RIDES are a new kind of interactive storytelling that use all of your personal communication devices to deliver a story. A RIDE could send you part of the story through online video, phone calls, text messages, email, and social media.

  • If I don't want to share my email address or phone number, can I still experience RIDES?

     

    Absolutely.  You control how much of your information you share.  You control where each piece of content is delivered. If you do not want a piece of content sent through any particular channel, you have the option to have it displayed in your web browser instead.  You can change these settings at any time.

  • Are RIDES like a video game or a choose-your-own-adventure story?

     

    Not really. You won't be controlling the decisions that any of the characters make. Rather, RIDES will reach out and contact you using your personal devices, allowing you to experience several different angles of the story.

  • If it's calling my phone, do I have to say anything?

     

    No. When you answer your phone, you will hear part of a conversation that a character is having with another character on screen. You will not be required to talk.

  • I added my phone number to the system but I am NOT getting the phone calls and/or texts. How do I troubleshoot?

     

    You may have entered your email in wrong. You should check your profile. If your number is entered correctly it could be you are out of a service zone or it could be a problem with our platform. If it is problem with our platform please contact our customer service and we will look into it further.

  • How will you use my personal information?

     

    Your information will only be used in conjunction with RIDES. We will not share your information with third parties. You can read our full Privacy Policy here.

  • Will you retain my information?

     

    If you sign up for an account, we will retain your information for future RIDES. You can change your information or delete your account at any time.

  • What are RIDES Extras?

     

    Want extra information on your favorite character or behind the scenes videos or photos? RIDES Extras are where you can go to find all that and more!

  • Who is behind RIDES?

     

    You can find out more about Fourth Wall Studios here.

  • What if I need help or more information?

     

    Please use our Support Page.